H.R.3621 - Call Center Consumer's Right to Know Act111th Congress (2009-2010)
Summary: H.R.3621 — 111th Congress (2009-2010)
Introduced in House (09/22/2009)
Call Center Consumer's Right to Know Act - Directs each U.S. corporation or subsidiary that utilizes a call center to initiate telephone calls to, or receive calls from, individuals located in the United States to require each call center employee to disclose the physical location of such employee at the beginning of such call.
Requires such corporation or subsidiary to annually certify to the Federal Trade Commission (FTC) their compliance with such requirement. Subjects noncomplying corporations or subsidiaries to such civil penalties as the FTC may prescribe.
Directs the FTC to prescribe rules for effective monitoring and compliance with such requirement.